Past Competitions 2024

Winners

Champion
American University of Beirut

First Runner-up
University of Toronto

Second Runner-up
National University of Singapore

Finalist
Hong Kong University of Science and Technology & University of California, Berkeley

Photo Gallery

Video

Case

Customer Service Quality Improvement Challenges for the HSBCnet Helpdesk

Talent Retention Challenge of Contact Centres: The Case of HSBCnet Helpdesk

Participating 2024

Asia Pacific

Chulalongkorn University, Thailand
National University of Singapore, Singapore
Singapore Management University, Singapore
The Hong Kong University of Science and Technology, HKSAR, China
Tsinghua University, China
University of New South Wales, Australia
University of Sydney, Australia

Europe

Copenhagen Business School, Denmark
Corvinus University of Budapest, Hungary
University of Navarra, Spain

North America

University of British Columbia, Canada
University of California, Berkeley, USA
University of South Carolina, USA
University of Southern California, USA
University of Toronto, Canada

Middle East

American University of Beirut, Lebanon